I am one of the 20%. Last Wednesday, I lost a job I loved, working for a noble cause with people I came to care for dearly.
All any of us wanted was to help make EVE, Dust, and WoD the best they could be. And you better believe I'm still playing the game now. The people, the community and the team behind it all mean a hell of a lot to me.
I am now going to be very blunt and give you an insider's perspective on the events of the past few months.
Let's start with Monoclegate: the massive, public flap over the introduction of the NeX store and several corporate communications being leaked.
I don't like the Noble Exchange. Pricing aside, the contents are ugly and not worth paying money for. I'm perfectly of the mind that if you don't like it, you don't buy it. The threat of including items that would actively affect the game, however, is something I can get onboard protesting. Here's why:
Many MMOs have gone free to play with microtransactions providing goods and services: access to expansion content, gear, shiny things to decorate ingame houses, whatever. A lot of these things have an effect on your ingame stats; I shall call these things "Bonussed Gear" beacause "Gold Ammo" is misleading. Yet nowhere has there been such an outcry against these until it was a possible addition to EVE. The reasoning behind this is simple. Most MMOs provide PVP on a selective, optional basis. Many players never touch the PVP zones; their Bonussed Gear is used against NPCs. Those people who do PVP are guaranteed to be on an even standing with other PVPers there because they have all bought Bonussed Gear. There is no inequality.
EVE, on the other hand, was built on the concept of all PVP all the time. By clicking that Undock button, you're accepting the risk of nonconsensual PVP. Every time you open the market window or contracts, you're accepting the risk of being scammed. Every time you talk to another player, you're accepting the risk that they might not be playing nice. Bonussed Gear, paid for with real money in EVE, would be used against players who had not made the same investment; conversely, it can be lost as easily as anything else if the other, non-bonussed players are better or get the drop on you. EVE's balance is such that a pack of newbies can overwhelm an experienced player, and unlike in other games, Bonussed Gear in EVE would not be as much of an automatic win-button. The loss would not only be time and effort -- as with all current losses in EVE -- but also a paycheque.
(As an aside, I am aware of the MT uses in World of Tanks, APB: Reloaded and other PVP-based games; these games were designed/redesigned around a MT model that puts all players on an even standing and the only thing you can potentially "lose" is bonussed ammo.)
I felt -- still feel -- that the EVE is Real motto does not need to be boulstered by costing players real money to enjoy it. EVE is already Real: the loss I felt when I was unable to play the game as I have done since 2007, unable to socialise with the ingame family I've become a part of, made that abundantly clear. Every time someone rages after losing a ship, or being scammed, or having their corp swept out from under their feet because they trusted the wrong person, it proves EVE is Real.
Now that that's out of the way with, let's talk about the players' reaction to all of this.
You people are rude, when your ire is up. You're so eager to shoot the messengers, you seem to forget that they're only messengers; the message is coming from higher up, from people you never interact with avatar-to-avatar. Raging at the GMs, insulting the Community team, blasting vitriol at Content developers who are trying to create something fun for you with spontaneous live events... this is not the behaviour of adults. It hurts us, it makes us wonder why we try to do good things for you with a game we all love.
Contrary to popular belief, the developers do play EVE. We just can't tell you who our characters are, for very good reasons. I logged into EVE almost every day, for at least an hour or two. For over a month, I had to maintain my silence, close chat windows, and run the game like a solo RPG because I could not in good conscience join a conversation anywhere. Try to put yourselves in our shoes: we're just people, trying to improve a game we love, and we're being abused verbally for it.
The layoffs worry me.
Let me put this in perspective: after all the shit heaped on us over the summer, things were beginning to look up. We'd had an internal reshuffle which was frustrating but gave us hope that the new teams would be able to deliver what we were promising. There were new initiatives that had everyone thinking positively. I felt that, if we could pull all of this off the way we were planning, it could completely revitalise EVE and bring back at least a little of the old game I started playing four years ago. Morale was high, people were really putting their backs into it again. It was going to be Apocrypha 2.0.
And then the sucker-punch was delivered.
I was just an intern with the Content department; I knew if the shit hit the fan, I was expendable, but I was willing to take that risk because EVE means a lot to me. What makes me sad, and angry and worried is that many others who were let go were counting on that job security. We were told we were alright only a few weeks ago, people were getting ready for the office move by buying new houses closer to Decatur, moving to new apartments, getting their kids' schools sorted out. And all of a sudden, the company we poured heart and soul into has told us it can't keep us on.
Some of these people have been here for YEARS and were right in the middle of important projects for the upcoming expansions. They know more about their part of game development than anyone else in the company. I've seen a lot of, "Great! CCP should stop working on WoD and focus more on EVE." I've got a news flash for you: the WoD teams, EVE teams and Dust teams were almost entirely separated from each other. Letting go of dedicated WoD devs won't improve EVE or Dust. It'll just push WoD development back by a significant margin.
Telling CCP to drop WoD for EVE is like asking the Content team at DragonCon when hybrid turrets are going to be fixed. One does not affect the other.
Speaking of the Content team, it's been decimated. They (not I, I wasn't offered this) were told they had to either move to Iceland or accept severance. Most took severance because they have responsibilities here: children in school, spouses with careers, rental agreements and bills and car payments. These are people who were working on the most content-heavy drive CCP has ever pursued. Now they're gone, and everyone's happy that CCP is refocussing? The mechanics end of the game may be in good shape for a while yet, but anything requiring more multi-disciplinary work will suffer.
Will I continue to play EVE? Yes.
Will I continue to check CCP's hiring lists for Content Writer openings? Damn straight.
Will I worry that, because of this last setback, CCP won't be able to pick up the pieces?
Unfortunately, yes. Only time will tell if they can pull through it.
You can cancel your paid accounts, switch only to PLEX, get rid of unnecessary alt accounts, boycott the NeX. I don't care if you're paying money or not.
But please, if nothing else, try to support the people who are working on EVE, Dust and WoD. If you truly care about the future of any of these games, don't rage at the people who only want the same as you do. The support of the community is integral to the success of the game.
And keep blogging. They hear you.
Cain Jacobi · 701 weeks ago
Guest · 701 weeks ago
I'm not sure how I feel about the undercurrent of blame here levelled at the EVE community. I understand that you're upset, and you have every right to be, but it's not the fault of the players that you were laid off. Yes, one of the reasons for the layoffs was reduced income due to reduced subscribed count, but let me ask you this: When your company starts losing revenue, do you blame customers for not spending their money on a product that they didn't want? Or do you blame management for misreading their market?
Watch where you point the blame gun. The fault is not with the players, no matter what Hilmar told you.
Guest · 701 weeks ago
Sorry.
But: we can't rage at Hilmar (.. unless you give us his phone #.. ;) ). You are the early warning system. The finger that gets burned that tells the brain to move the arm. And as to why we all do this.. in the end, the CCP employees do this because they are paid to do it - and we do it because we pay to do it. Feelings are nice, but this is a business arrangement.
Val · 701 weeks ago
All my best goes to those who were laid off and those who continue to develop EVE and other CCP games, and I will continue to wonder if the higher ups at CCP have made the right decisions.
Guest · 701 weeks ago
Liang Nuren · 701 weeks ago
- "Gold Ammo" is a terrible fit for Eve. She goes into some detail on this position. I agree.
- The devs play Eve. Lots of them even PVP. This is absolutely true, and you've probably even been in corp or on vent/TS with one during fleet ops.
- The devs [i]care[/i] about Eve. This is also true - at least the grunts do. Man, some of them put in some pretty stupid hours to make your game playable.
- The players were exceedingly rude to people that had absolutely no control over the situation -- and even secretly were on your side. She was absolutely correct. Even if we all *TRIED* to restrain ourselves, tempers ran hot and high... kinda like in a divorce/custody case.
- The fallout of all this shitstorm - whether the customers or management were right or wrong - is that the company ran out of money and needed to lay off people. Then while people were [i]in the middle of a move[/i], management made a [i]very sudden[/i] about face and left people high and dry without livelihood at a really delicate time in their lives. Truly this is a shitty situation.
- The content and community teams have been decimated. Not something any of us are probably in a position to dispute.
-Liang
Quintrala 13p · 701 weeks ago
I think it is a wonderful world out there and that it is sad to see world-shapers like content and community go away. Hopefully, in time, things will be right.
paritybit 51p · 701 weeks ago
Thanks for calling out the player mob for being spoiled children. Only someone who has been there can make those statements with any authority and only someone who isn't there now can get away with it in the eyes of the mob.
I'm sorry you lost your job and I wish you luck in your search. But welcome back to the community.
Guest · 701 weeks ago
S.W. · 701 weeks ago
Ignoring the raging in the forums, I had a friend who used to play EVE. He'd been playing almost as long as I have (I'm 12/07). When CCP released Incarna (which he had been excited about) as a single room with the Noble Exchange as their "summer expansion" - he was disappointed. When Fearless was released out of context, he was sad. When the email that may have been from Hilmar hit the internet - he felt betrayed.
As a devout religious man, he was a care bear through and through. A person who had moral standards that he holds everyone else to (trust me, it was really hard to "defend" his losec farm when we were told repeatedly not to pod visitors). He left EVE, with three paid accounts, one of which was about to convert to a PLEX to play.
Even now, after everything that has happened, he still won't come back. Because the leadership at CCP broke his trust - and a carebear is very particular about that. He's not a spoiled child. He didn't rant on the forums. He simply stopped paying his month-to-month subscription for a game where he felt the developers (because Hilmar is the boss of the developers) had betrayed his trust in a game that should never have discussed PayToWin items.
I didn't know you had joined content. I had met personally and been social with in bars and internets about 8-10 people who lost their jobs. I feel for you - I don't think the choices made were the right ones - but CCP was/is in a position where they couldn't afford to continue what they were doing - and leadership put them there.
You can be angry - you should be angry. But the players, who felt hurt and betrayed, had every right to be angry too. Even those who have unsubscribed - because they devoted their time and energy into this game just like you did - and they didn't get a paycheck to do it.
belamar -65p · 701 weeks ago
I know you're frustrated at misplaced anger, but giving the same back isn't the best way of dealing with that...
Poetic Stanziel · 701 weeks ago
CCP had to cut costs. WoD is years away from possible release ... best to cut corners there. If the money starts rolling in again, then they can ramp production back up again.
Lateris · 701 weeks ago
Mara Rinn · 701 weeks ago
^ This has not been communicated to the player base. The Incarna team has been especially hush-hush. We've had a very long period (I'm not going to mention 2 x 9 months) with no feedback at all. The fans are getting excited now that details of the "pack what we can into the next release" expansion are being leaked. Will it be enough to pull subscriber numbers out of the nosedive?
Hopefully CCP can keep up with the intentional leaks and teasers as a means of keeping the player base satisfied that stuff is actually happening. 2 x 9 months of no news on internet spaceships is what did most of the damage, not the NeX, not Fearless, not the "what they do, not what they say" memo. There was far too little damage control on that issue alone, which IMHO was the pebble that started the Monoclegate avalanche.
In some cases the players are rude because they were highly emotional and the faces from CCP were saying stupid things — such as CCP Pann's post where she glossed over the issue of "vanity items only" and tried to state that the problems people were having were with prices of items in the Noble Exchange. In other cases the players are rude simply because they're rude bastards and nothing will ever change that (c.f.: Penny Arcade's "Greater Internet Dickwad").
I would happily buy a community manager type a beer or offer them a room to stay any time they're visiting my part of the world. If any of you 20% folks happen to be visiting Canberra, give me a call (fat chance, I know, but you guys are gods to me).
Between insulting you and inviting you to come spend some relaxation time in Canberra, I hope you understand where I'm coming from :
Anonymous · 701 weeks ago
For those of you who simply don't get it yet, you ranted, raved, insulted CCP employees in public forums, rioted ingame, unsubbed en masse, told old players to quit and new players not to bother playing. Through your CSM reps and through your favorite blogs/forums, you told CCP that you did not want their new content, that they were wasting their resources and money developing it. You voted with your wallets and vitriol.
Well, CCP listened to you and you got what you wanted. CCP has massively scaled back their expansion plans, in favor of supporting their FIS core product, to keep you happy.
And, now you are shocked and surprised to hear that CCP is laying people off? Hmm... maybe some of you need to stop playing EVE and spend some serious time in RL. If you seriously think that CCP senior management actually wanted to lay off 20% of their staff, you are utterly clueless. No one at CCP wanted things to go that way, but the player base forced CCP's hand.
Take responsibility for the consequences of your actions and let's all move on.
CCP has shown that they plan to support the players, so it is time for the players to show some public support for CCP.
The devs need your constructive feedback, not your whining. QA needs you to get on Sisi and test new features - do it, rather than waiting around for it to go live on Tranquility and then break. CCP needs more players, not less - stop criticizing CCP and emphasizing the problems, and start telling people why you still are playing the game after all of these years. Hell, even Helicity came back after getting banned - this game must have something going for it.
mandrill · 701 weeks ago
Wrong. The tunnel vision and overconfidence of the upper management caused the layoffs at CCP. From the outside looking in it looks a lot like it was assumed that subscriber growth would go on forever, and we all know what assumption is. Hilmar has already admitted that the current situation is his, and the rest of CCP's upper management's, fault. A result of their hubris and a misplaced belief that they could do no wrong.
There are three sides to every argument; my side, your side, and the truth. It's highly likely that we'll never get a clear picture of what was going on at CCP over the last :18 months:. Even those of us who were pretty close to the situation over that period will only ever have a partial idea of what actually happened. Shae probably has a more complete picture than me, but it still won't be the whole story. The truth is that there is no _one_ directly attributable cause of this SNAFU, it has resulted from a combination of circumstances and apportioning blame outside of the group that has already admitted responsibility is pointless. It won't get anyone their jobs back, and neither will it fix the procedural and structural issues at CCP which were a large part of the problem.
My heart goes out to you Shae, and all your former collegues. I hope you find something suited to your myriad talents soon. If you need anything gimme a shout.
Greg · 701 weeks ago
CCP as a company stumbled over its own aspirations. You cannot blame a customer for not following your chosen direction. This is business. If you select a different direction than what a substantial or even sizeable portion of your market makes clear to not support, you cannot be surprised that you will have to come up with a plan to get across the time you will be travelling on a different road than your existing customers.
That is perfectly normal I should say. That too is part of doing business. But it is the responsability of those doing the business to plan for that accordingly. CCP overstretched, willingly. The executive board took a risk, and while some argue that this risk taken was a part of normal business, I can personally not agree with that.
Why? Very simple. If you have to expand through running multiple ventures where your revenue source is not the prioritised one you better be absolutely sure that you can guarantee the timeline and control all events along the timeline. And this is something CCP several years ago stated to not want to do. Because there was so much to learn and find out. Because the customer would follow, by default. A mindset which lead to statements like "Incarna cannot be compelling unless enforced" (made by CCP's CTO) and which thus resulted in making the predictably wrong decisions.
I understand that reasoning though. And if CCP still were a startup company I would agree with it. But those days have been long over. CCP the company carries the responsability for CCP the people. Nobody else.
I am truly sorry, but this is as it is. This is business, and the executive board consistantly ignored and negated information and communication which should have resulted into reviews of decisions. At the last Fanfest in the hallways, it was nothing but shocking to see Hilmar be convinced of matters which staff in the roundtable debates wrote off as bad research, or obsolete information, or worse. A CEO can be the best of men, and Hilmar truly is, but his job is to connect the dots and visibly the wrong dots were being connected on the basis of compromised communication and information - which at a workfloor level people knew to be wrong, but which for some reason on an executive level was simply overruled on a personal basis. I am sorry, but a CEO carries the responsability to have his own redundant sources of information and methods of communication. As Jobs said, the CEO should be his own stakeholder at any part of any venture. And he is right. Hilmar is simply not the best of CEO's, but the man does give it his best. But one can be a perfect person, business still stands apart from the person. I find comfort in Hilmar slowly seeking his own information, I encourage that, strongly.
The cost is never paid in business by those upstairs. I wish that were different, but that is one unfortunate aspect of business culture shared globally.
(continued)
Greg · 701 weeks ago
And something really hitting with people, so to speak, can swing in many ways. What we have seen is what Kjartan once called the worst in men, and that is right. But it is a symptom, and not the disease. A consequence, and not a trend in its own right. You see, EVE is based on a few simple things with far reaching consequences. That is by design. As a commercial product, it has a few simple principles of operation. With the nature of the game and the nature of the product embedded by chosen dependancies in the market you have a wonderful experiment that rests on a tripod.
Not my words that, I should add, but these were ones put to example at a Nordic gaming event. EVE rests on trust, belief and emotion. I agree with that observation I should say. And through its actions and inactions (and in spite of best intentions from the workfloor but also management in many places) two out of three pillars got in severe trouble. Over the course of several years trust eroded and belief was effectively destroyed. That only leaves emotion, and that is hardly the most stable of the three.
But CCP's executive board knew that. They have operated on that for about a decade now. They have made the mistakes in handling a road to walk in manners which made the road tougher than it had to be, while showing customers a horizon in manners which made them rub behind their ears.
Nobody can blame CCP for trying to expand. On the contrary. But the manner in which CCP undertook this was simply amateuristic on the entrepreneurial level. That is not a stab, and not meant like one, but a simple observation. That is not laying blame. I do think CCP as a venture requires a healthy dose of accountability, because all too often it decides on a basis of what is said rather than what is learned and verified.
The responsability for the consequences of the causes of actions should be taken. The causes as well as the primary actions and motivators lie with the decisions CCP's executive board has taken, and the methods they have selected over time to manage the execution of their decisions.
The responsability lies with them. On the bright side, Hilmar has issued an apology for the manner in which matters were executed. That is good. But CCP still faces a lot of introspection and self analysis, because until responsability can be taken for the road chosen, it is only adressing symptoms and not the disease.
And that, is something good people pay the price for. Something which I find inexcusable. I truly hope that the analysis continues, properly, because as a venture it truly and honestly is extremely simple to deal with the disease (so to speak) and not just symptoms. CCP as a company remains in an enormous entrepreneurial position of luxury. It can have it all. But only if it can adapt as business and culture and as people unilaterally to its own growth.
Fibonacci · 701 weeks ago
Sorry you lost your job. EVE is not the game I started playing in 04.
Sard Caid · 701 weeks ago
Ciar Meara · 701 weeks ago
whether or not they understood is another matter. I also would like to add that the rage on the devs and community teams was fierce, but even fallout (who got caught in the flack early on) was vindicated by his actions and his words pretty damn well.
I understand that WoD development and EVE isn't the same, but the resources WoD used both in terms of "shared technololgy" and actuall real life money where a waste. Not obviously for the people getting payed for it but it was a waste for EVE since in order to advance WoD and "shared tech", development on EVE was slowed significantly.
You got a foot into CCP so when things pick up again you'll have an edge on other. So I wish you luck and hope you'll get another shot to help CCP build beautifull worlds. But tell me, with the announced changes for eve coming (now and after winter) are you more or less excited for the stuff that is coming out of CCP for EVE then before?
Astrial Stargazer · 701 weeks ago
Harrigan · 700 weeks ago
Flashfresh 70p · 699 weeks ago
Kisses and hugs,
F
Detria · 698 weeks ago
Kill Em ALL,
Dee